IP Telephony & Contact Center Architects

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Cisco Unified Contact Center Enterprise Software Components

Cisco Unified Contact Center Enterprise Cisco Unified Contact Center Enterprise (Unified CCE) provides a VoIP contact center solution that enables you to integrate inbound and outbound voice applications with Internet applications, including real-time chat, Web collaboration, and email. This integration provides… Continue Reading →

Cisco UCCE (from Cisco press)

Cisco Unified Contact Center Enterprise Cisco Unified Contact Center Enterprise (UCCE) by Gary Ford

CISCO IPCC Overview

IPCC Overview:   Cisco IPCC provides state of the art VoIP contact center solution by integrating with the Cisco IP telephony components. It is a package of Software products that include Cisco Intelligent contact manager(ICM), CCM, IP-IVR, Voice gateway and… Continue Reading →

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