IP Telephony & Contact Center Architects

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“If it works, why should I care?” Don’t make the common mistake of believing multi-tenancy is the same as multi-user or multi- enterprise clouds: “Multi tenancy Vs Multi Instance in CCaaS / UCaaS clouds..

Download Complete Whitepaper : https://drive.google.com/file/d/0B-I0ckywnDJfV0ZoNWZhLUxPN2RHcWlCX09wdlFJd0pRdEow/view?usp=sharing_eid

Why Hosted Contact Center Services?

Hosted contact centre services can help to address a longstanding set of problems faced by enterprises using the premise-based model. Firstly, premise-based contact centre infrastructure is costly for enterprises to build and maintain, requiring significant CAPEX outlay. This problem is… Continue Reading →

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