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“If it works, why should I care?” Don’t make the common mistake of believing multi-tenancy is the same as multi-user or multi- enterprise clouds: “Multi tenancy Vs Multi Instance in CCaaS / UCaaS clouds..

December 25, 2014 / Leave a Comment

Download Complete Whitepaper : https://drive.google.com/file/d/0B-I0ckywnDJfV0ZoNWZhLUxPN2RHcWlCX09wdlFJd0pRdEow/view?usp=sharing_eid

Posted in: Cloud, Contact Center, Contact Center Architect, IP Telephony Architects, Session Initiation Protocol, SIP Trunk, Unified Communications Tagged: Ankush Gangwani, CaaS, CCaaS, Cisco HCS, Cisco Hosted, Cisco Hosted Contact Center, Cloud, Cloud Contact Center, Contact Center, HCS, Hosted, Hosted Contact Center, Hosted U, Hosted Unified Communications, InstaCC, InstaCC Global, ip telephony, Multi Instace, Multi Tenant, Multi-Tenant Vs Multi-Instance, Product Manager, TATA Communications, TCL, Unified Communications, Virtulisation

Why Hosted Contact Center Services?

June 8, 2007 / Leave a Comment

Hosted contact centre services can help to address a longstanding set of problems faced by enterprises using the premise-based model. Firstly, premise-based contact centre infrastructure is costly for enterprises to build and maintain, requiring significant CAPEX outlay. This problem is particularly acute for small to medium enterprise customers given their relatively limited financial capabilities and … [Read more…]

Posted in: Contact Center Tagged: Contact Center, Hosted

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