IP Telephony & Contact Center Architects

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GVP 8.x Inter-process Communication

GVP 8.x uses SIP messages to communicate with one another. So understanding SIP call flows and how to read SIP messages is pretty much fundamental. Unfortunately, I cannot get into the details of the SIP protocol during this Tech Tutorial,… Continue Reading →

GVP – Basic Inbound-Call Flow

Genesys Voice Portal – Basic Inbound-Call Flow 1. A call comes in to the Session Initiation Protocol (SIP) Server from an external source through a third-party media gateway. The SIP Server passes the call to the VP Resource Manager (SIP… Continue Reading →

GVP uses the following communication protocols

• SIP—For call-control messaging between the Resource Manager and SIP Server, and for resource-management messaging between the Resource Manager and GVP resource components. • HTTP—For fetch communications among the NGI/CCXMLI, Fetching Module, and Squid Caching Proxy, and between the Fetching… Continue Reading →

GVP : Genesys Voice Portal

  Genesys Voice Platform is a software-only solution that runs on off-the-shelf hardware and software. Genesys Voice Platform is based on VoiceXML and interoperates with any voice application that is written to this standard, empowering companies to conduct business interactions… Continue Reading →

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