IP Telephony & Contact Center Architects

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GVP 8.x – CTI Connector Call Flow (Genesys)

    Media Gateway sends Invite to SIP Server – SIP Header contains info about the call including ANI and DNIS.  In this case the initial destination is a URS controlled Route Point SIP Server forwards the call information to… Continue Reading →

GVP 8.x Inter-process Communication

GVP 8.x uses SIP messages to communicate with one another. So understanding SIP call flows and how to read SIP messages is pretty much fundamental. Unfortunately, I cannot get into the details of the SIP protocol during this Tech Tutorial,… Continue Reading →

Voice eXtensible Markup Language (VoiceXML)

The Voice eXtensible Markup Language (VoiceXML) is an XML-based, industry-standard language for creating voice applications, much as HTML is a language for developing visual applications. VoiceXML is defined and promoted by an industry forum, the VoiceXML Forum, founded by AT&T,… Continue Reading →

GVP uses the following communication protocols

• SIP—For call-control messaging between the Resource Manager and SIP Server, and for resource-management messaging between the Resource Manager and GVP resource components. • HTTP—For fetch communications among the NGI/CCXMLI, Fetching Module, and Squid Caching Proxy, and between the Fetching… Continue Reading →

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