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Attributes base call routing

Attributes base call routing

October 9, 2015 / Leave a Comment

Attributes identify a call routing requirement, such as language, location, or agent expertise. Each precision queue can have up to 10 unique attributes, and these attributes can be used in multiple terms. You can create two types of attributes: Boolean or proficiency. Use Boolean attributes to identify an agent attribute value as true or false. … [Read more…]

Posted in: Contact Center, Contact Center Architect, UCCE/UCCX, Unified Communications Tagged: Attributes base call routing, Cisco UCCE, ucce, UCCX

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