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csim start “dial-string” (CISCO)

June 14, 2006 / Leave a Comment

csim start dial-string Simulates a call to the specified dial string. It is most useful when testing dial plans. Here is the output from csim start # for a successful and an unsuccessful call. The unsuccessful call will have this line in it: csim err csim Successful Call router# csim start 888 (or whatever you … [Read more…]

Posted in: IP Telephony Architects, Session Initiation Protocol Tagged: ip telephony

Top 10 Call-Center Technology Tools

May 16, 2006 / Leave a Comment

VoIP provides a great platform for call centers that can grow with your business. But call center technology tools can be a challenge to sort out: The options are numerous, interesting and often a nuisance. Still, there are a few select call-center technologies that are so powerful, so intrinsically useful, that it would be foolish … [Read more…]

Posted in: Contact Center Tagged: Contact Center

Commands to Verify Voice Ports (CISCO)

April 17, 2006 / Leave a Comment

show voice port Shows all voice port configurations in detail show voice port slot/subunit/port Shows one voice port configuration in detail show voice port summary Shows all voice port configurations in brief show voice busyout Shows all ports configured as busyout show voice dsp Shows status of all DSPs show controller T1 E1 Shows the … [Read more…]

Posted in: IP Telephony Architects Tagged: ip telephony

CISCO : FXS Configuration Parameters

March 14, 2006 / Leave a Comment

CISCO FXS port configuration allows you to set parameters based on the requirements of the connection. You can alter the default settings and fine-tune the parameters for specific needs. For example, you might need to connect an older phone with a mechanical ringer to a router, and the FXS port’s default ringing frequency does not … [Read more…]

Posted in: IP Telephony Architects Tagged: ip telephony, ip telephony architects.
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