Actual software components or nodes that make up the Cisco UCCE architecture. The important components to be aware of are as follows:
■ Router: The router performs the real-time processing of contacts based on its view of the contact center, which it builds from the real-time signaling traffic received from the various peripherals connected to the platform.
■ Logger: The logger maintains database connectivity for the platform and the synchronization of this data.
■ AW/HDS: Used for management and configuration of the platform and also the long-term storage of contact center reporting information and call records.
■ Peripheral gateway: The PG provides connectivity among various vendors’ ACD types by converting the signaling into a format that the router can understand.