Top 10 Questions to Ask Any Contact Center Technology Provider

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Computer Telephony Integration (CTI) - (1) The name given to the merger of traditional telecommunications (PBX) equipment with computers and computer applications. The use of Caller ID to automatically retrieve customer information from a database is an example of a CTI application. (2) The connection between a computer and a telephone switch, which allows recording and using information obtained by telephone access. For example, CTI enables activities such as dial-up registration and fax-back.

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Top 10 Questions to Ask Any Contact Center Technology Provider

Written by Administrator

Saturday, 07 July 2007 09:54

1.Â What Does the Proposed Vender Contact Center Solution Do?

2.Â How Long Will It Take To Deploy?

3.Â What Will The Technology Cost To Deploy?

4.Â What Will The Technology Cost To Own?

5.Â What Is The System's Scalability?

6.Â How Reliable Is The Technology?

7.Â Is the Platform Integrated-By-Module?

8.Â How Future-Proof Is The Platform?

9.Â How Is The Technology Licensed?

10.Â Is the vendor-technology a true product or just a set of programming tools used as the hook to sell you vendor services?

Last Updated on Sunday, 05 July 2009 17:43

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