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| All About Genesys | |
| Call Progress Detection - Technology used in outbound dialing situations in which the person or object that answers an outbound call is determined by a computer device. Call Progress Detection (CPD) equipment analyzes the sounds on the receiving end of the phone call and determines what has answered the call, if answered. Result codes reflecting the outcome of the outbound dialing are handed off to the outbound calling software for determination of the next step In the outbound calling process. |
