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Contact Center Article !
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General facts about Contact Center !!!!!!!!! |
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| Computer Telephony Integration (CTI) - (1) The name given to the merger of traditional telecommunications (PBX) equipment with computers and computer applications. The use of Caller ID to automatically retrieve customer information from a database is an example of a CTI application. (2) The connection between a computer and a telephone switch, which allows recording and using information obtained by telephone access. For example, CTI enables activities such as dial-up registration and fax-back. |
