All About Nice Solution VOIP   

1. NICE Perform Standard Package.

NICE Perform Standard Package will include following modules :
A. Business Analyzer – interactions evaluations and audit trail modules.
B. Reporter
C. My Universe
D. Rules Manager - Scheduler, Storage
E. Monitor
F. Recording On Demand (ROD)
G. User Administrator
H. System Administrator
I. Forms Designer
J. List Editor
NICE has the following capacity on each Module.
• NICE Passive VoIP logger – recording Channels
• NICE Perform Standard package - offers enhanced Web based user interface for quality monitoring.  NICE Perform offers the following features.
o Role based access to the various modules in the suite.
o Recording resources ( channels ) can be dedicated for individual clients on same capture platform (logger )
o All call recording , ROD and Sampling based recording can achieved in the same system
o Centralized administration in a multi hub environment.
o Centralized rule based retention of the calls in the storage center based on the client requirements.
o Resource Resource-Based Security Model (four layers of access control: applications, functions, Interactions and Interaction Data-Fields)
o Fine-grained Access Control (over 60 function-based privileges )
o Support for Network Address Translation (NAT) and Port Address Translation (PAT)
• NICE Interaction Center which will integrate with EPBX for getting the CTI information.
• NICE Storage Center Solution - offers capabilities for rule based Archiving of all Voice calls.
• NICE Screen Logger – for recording screen of the agent desktops according to recording rules.

 2. NICE Perform Tools

NICE Perform includes a complete set of Web-based tools to extract, process, analyze and effectively visualize information from customer interactions on a large scale. The information gathered through:
 • Sophisticated mining rules
 • Analysis engines
 • Call flow events,
 • Agent screen-activity
 • Customer surveys

Together, these resources provide the insights which until now have been unavailable from recorded interactions.

 3. NICE Perform Architecture

NICE Perform offers a robust yet simple-to-manage and highly flexible architecture based on industry standards. NICE Perform architecture offers an infrastructure that is reliable enough to eliminate downtime, and scalable enough to support fast growth in a demanding business environment. The architecture offers heightened flexibility in terms of add-on applications and can be used in a wide range of environments.
NICE Perform architecture is comprised of the following main layers:
 • Applications Layer: Application Services that enable comprehensive business insight with rich user experience.
 • Engines Layer: Engine process layer that transfer interaction into business knowledge.
 • Capture Layer: Capture of multi-media business interaction.

In addition, the architecture includes:
 • Database Services: A comprehensive database services for interaction related data including data mining and OLAP capabilities.
 • Storage Services: Smart archiving services utilizing leading industry storage technologies.