Few months ago, I wrote an post about Genesys CCPulse powerful feature (read here) and explained how JScript language can be used to show various other details within CCPulse. Last week, I had requirement from contact center supervisor to view agent’s login time i.e.) when they logged in. We needed this information to analyze default routed calls by looking at load on Genesys servers and WAN bandwidth.
In this post, I will explain the steps to show agent’s logged in time in CCPulse as below
For step by step instructions, please visit http://www.lakshmikanth.com/genesys-ccpulse-logged-in/
As always, feel free to leave any comments.