IP Telephony & Contact Center Architects

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Speech recognition vs voice recognition

Speech recognition is the ability of a machine or program to identify words and phrases in spoken language and convert them to a machine-readable format. Rudimentary speech recognition software has a limited vocabulary of words and phrases and may only… Continue Reading →

Voice eXtensible Markup Language (VoiceXML)

The Voice eXtensible Markup Language (VoiceXML) is an XML-based, industry-standard language for creating voice applications, much as HTML is a language for developing visual applications. VoiceXML is defined and promoted by an industry forum, the VoiceXML Forum, founded by AT&T,… Continue Reading →

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