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Cloud

“If it works, why should I care?” Don’t make the common mistake of believing multi-tenancy is the same as multi-user or multi- enterprise clouds: “Multi tenancy Vs Multi Instance in CCaaS / UCaaS clouds..

December 25, 2014 / Leave a Comment

Download Complete Whitepaper : https://drive.google.com/file/d/0B-I0ckywnDJfV0ZoNWZhLUxPN2RHcWlCX09wdlFJd0pRdEow/view?usp=sharing_eid

Posted in: Cloud, Contact Center, Contact Center Architect, IP Telephony Architects, Session Initiation Protocol, SIP Trunk, Unified Communications Tagged: Ankush Gangwani, CaaS, CCaaS, Cisco HCS, Cisco Hosted, Cisco Hosted Contact Center, Cloud, Cloud Contact Center, Contact Center, HCS, Hosted, Hosted Contact Center, Hosted U, Hosted Unified Communications, InstaCC, InstaCC Global, ip telephony, Multi Instace, Multi Tenant, Multi-Tenant Vs Multi-Instance, Product Manager, TATA Communications, TCL, Unified Communications, Virtulisation

Untapped market: WebRTC for contact center agent desktop applications, from voice to video to co-browsing to simplicity.

October 14, 2014 / Leave a Comment

The agent desktop application is the main tool of a contact center agent, this is where she or he manages availability, controls telephony and interacts with whatever application manages the end customer interaction. It can be a fat client installed on a computer or a web page where 3rd party controls run. One of the … [Read more…]

Posted in: Cloud, Contact Center, webRTC Tagged: agent desktop, WebRTC

Due Diligence: 50 Questions for Cloud Computing Providers by techbridge

September 18, 2014 / Leave a Comment

Requirements/Functionality Questions:  Does your SaaS application meet the functional requirements of my organization? Will your application fit the evolving needs of my organization as time goes by? Does your application require that I significantly alter my existing organization workflows? Reliability Questions: How reliable are you – do you provide references, case studies and third party … [Read more…]

Posted in: Cloud Tagged: Cloud, Cloud Contact Center

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