Cloud
Untapped market: WebRTC for contact center agent desktop applications, from voice to video to co-browsing to simplicity.
The agent desktop application is the main tool of a contact center agent, this is where she or he manages availability, controls telephony and interacts with whatever application manages the end customer interaction. It can be a fat client installed on a computer or a web page where 3rd party controls run. One of the … [Read more…]
Due Diligence: 50 Questions for Cloud Computing Providers by techbridge
Requirements/Functionality Questions: Does your SaaS application meet the functional requirements of my organization? Will your application fit the evolving needs of my organization as time goes by? Does your application require that I significantly alter my existing organization workflows? Reliability Questions: How reliable are you – do you provide references, case studies and third party … [Read more…]