IP Telephony & Contact Center Architects

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Tips & tricks in Genesys, Avaya, Lync and Cloud – Refer it through the window of real-time experiences shared by one of the SMEs


Avaya IP-Connect Vs Multi-Connect

IP-connect vs Multi-connect Avaya Solution & Interoperability Test Lab An Enhanced Redundancy Configuration for the Avaya S8700 Media Server

Avaya MST – Know How

MST – What is it ? Fist developed as a tool for tracing external link ISDN-PRI. External protocols : ISDN-PRI/BRI, ASAI, X.25, IP, CMS, CDR, PMS Internal protocols (not much good to use as customer ): CCMS, Call Vectoring, call… Continue Reading →

AVAYA Voice Portal

AVAYA Voice Portal network consists of the Voice Portal system and other external systems. The Voice Portal system consists of two major subsystems: • The Voice Portal Management System (VPMS), which controls the Voice Portal system. • One or more… Continue Reading →

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