IP Telephony & Contact Center Architects

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Attributes base call routing

Attributes identify a call routing requirement, such as language, location, or agent expertise. Each precision queue can have up to 10 unique attributes, and these attributes can be used in multiple terms. You can create two types of attributes: Boolean… Continue Reading →

Skype for Business (Lync)

http://www.microsoftvirtualacademy.com/product-training/skype-for-business If you want to learn Lync, Microsoft Virtual Academy is the best place, It is fee of cost and available as and when you need … Core Solutions of Microsoft Lync Server 2013 Jump Start Enterprise Voice and Online… Continue Reading →

Sip trunking – future of tomorrow communications

SIP Trunking Service Providers Components

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