IP Telephony & Contact Center Architects

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Cisco Unified Contact Center Enterprise Software Components

Cisco Unified Contact Center Enterprise Cisco Unified Contact Center Enterprise (Unified CCE) provides a VoIP contact center solution that enables you to integrate inbound and outbound voice applications with Internet applications, including real-time chat, Web collaboration, and email. This integration provides… Continue Reading →

Genesys Log File Management Tool (LFMT) and its architecture.

Log File Management Tool (LFMT) and its architecture. Log files are an integral part of Genesys software, and they are the main  sources of information when troubleshooting application issues. The faster that relevant, accurate, and consistent log files are provided,… Continue Reading →

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