IP Telephony & Contact Center Architects

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Due Diligence: 50 Questions for Cloud Computing Providers by techbridge

Requirements/Functionality Questions:  Does your SaaS application meet the functional requirements of my organization? Will your application fit the evolving needs of my organization as time goes by? Does your application require that I significantly alter my existing organization workflows? Reliability… Continue Reading →

CCPulse – How to show agent login time?

Few months ago, I wrote an post about Genesys CCPulse powerful feature (read here) and explained how JScript language can be used to show various other details within CCPulse. Last week, I had requirement from contact center supervisor to view… Continue Reading →

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