IP Telephony & Contact Center Architects

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GVP 8.x Inter-process Communication

GVP 8.x uses SIP messages to communicate with one another. So understanding SIP call flows and how to read SIP messages is pretty much fundamental. Unfortunately, I cannot get into the details of the SIP protocol during this Tech Tutorial,… Continue Reading →

How to Check if you are running Lync Server Evaluation or Licensed Version

I was not sure if our Lync environment was running Evaluation Version of the Lync Front End server or the Volume Licensed Version. I was looking to migrate from PoC to production so I had to make sure that the… Continue Reading →

Lync 2013 Installations Guide

Infrastructure Requirements: http://technet.microsoft.com/en-us/library/gg412986.aspx Server Software Pre-requisites: http://technet.microsoft.com/en-us/library/jj204692.aspx Deployment: http://technet.microsoft.com/en-us/library/gg412892.aspx Installing Standard Edition: http://technet.microsoft.com/en-us/library/gg398112.aspx

Lync 2013 Server / Roles & Components

Front End User authentication and registration Presence information and contact card exchange Address book services and distribution list expansion IM functionality, including multiparty IM conferences Web conferencing, PSTN Dial-in conferencing and A/V conferencing (if deployed) Application hosting, for both applications… Continue Reading →

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