IP Telephony & Contact Center Architects

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Telecom Abbreviation

CLIP : Calling Line Identification Presentation CLIR: Calling Line Identification Restriction COLP: Connected Line Identification Presentation COLR: Connected Line Identification Restriction CFU: Call Forwarding Unconditional CFB: Call Forwarding Busy CFNRy: Call Forwarding No Reply CFNRc: Call Forwarding Not Reachable ECT:… Continue Reading →

How Virtual queue works?

What is Virtual Queue? Virtual Queue is a logical queue where an interaction is queued if the target is not available. Virtual queues can be associated with any target type like agent, agent groups, place and place groups and commonly… Continue Reading →

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