IP Telephony & Contact Center Architects

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hundred call second or centum call second (CCS)

The hundred call second — also known as the centum call second (CCS) — is a unit of telecommunications traffic density that is the equivalent of one call (including call attempts and holding time) in a specific channel for 100… Continue Reading →

WebRTC decoded

What is WebRTC? WebRTC (Web Real-Time Communication) is an API definition being drafted by the World Wide Web Consortium (W3C) to enable browser applications for voice calling, video chat, and P2P file sharing without plugins. What is all the fuzz… Continue Reading →

Licensing Microsoft Lync

http://office.microsoft.com/en-001/lync/microsoft-lync-licensing-overview-lync-for-multiple-users-FX103789668.aspx Server Licenses: A license must be assigned for each instance of the server software that is running the front-end server role—all other roles do not require a license. Lync Server 2013 is licensed in one edition for all deployment… Continue Reading →

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