IP Telephony & Contact Center Architects

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Cloud Contact Center Enterprise

The cloud is simply a delivery model for information technology services. Instead of installing and maintaining software, data and other services in-house and on-site, these services can be hosted remotely and accessed via the Internet from anywhere. As networking technology… Continue Reading →

Tips & tricks in Genesys, Avaya, Lync and Cloud – Refer it through the window of real-time experiences shared by one of the SMEs


Speech recognition vs voice recognition

Speech recognition is the ability of a machine or program to identify words and phrases in spoken language and convert them to a machine-readable format. Rudimentary speech recognition software has a limited vocabulary of words and phrases and may only… Continue Reading →

Avaya IP-Connect Vs Multi-Connect

IP-connect vs Multi-connect Avaya Solution & Interoperability Test Lab An Enhanced Redundancy Configuration for the Avaya S8700 Media Server

Cisco UCCE (from Cisco press)

Cisco Unified Contact Center Enterprise Cisco Unified Contact Center Enterprise (UCCE) by Gary Ford

Microsoft Unified Communications Programming

Microsoft Press Programming for Unified Communications

Avaya MST – Know How

MST – What is it ? Fist developed as a tool for tracing external link ISDN-PRI. External protocols : ISDN-PRI/BRI, ASAI, X.25, IP, CMS, CDR, PMS Internal protocols (not much good to use as customer ): CCMS, Call Vectoring, call… Continue Reading →

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