IP Telephony & Contact Center Architects

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Voice eXtensible Markup Language (VoiceXML)

The Voice eXtensible Markup Language (VoiceXML) is an XML-based, industry-standard language for creating voice applications, much as HTML is a language for developing visual applications. VoiceXML is defined and promoted by an industry forum, the VoiceXML Forum, founded by AT&T,… Continue Reading →

GVP – Basic Inbound-Call Flow

Genesys Voice Portal – Basic Inbound-Call Flow 1. A call comes in to the Session Initiation Protocol (SIP) Server from an external source through a third-party media gateway. The SIP Server passes the call to the VP Resource Manager (SIP… Continue Reading →

Cisco Unified Customer Voice Portal

Cisco Unified Customer Voice Portal Cisco Unified Customer Voice Portal (Unified CVP) provides carrier-class IVR services on Voice over IP (VoIP) networks. It can perform basic prompt-and-collect or advanced self-service applications with CRM database integration and with automated speech recognition (ASR)… Continue Reading →

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