IP Telephony & Contact Center Architects

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GVP uses the following communication protocols

• SIP—For call-control messaging between the Resource Manager and SIP Server, and for resource-management messaging between the Resource Manager and GVP resource components. • HTTP—For fetch communications among the NGI/CCXMLI, Fetching Module, and Squid Caching Proxy, and between the Fetching… Continue Reading →

Real-time communication with WebRTC: Google I/O 2013

Real-time communication with WebRTC: Google I/O 2013

Lync Server 2013 provides the following call management features:

Enterprise Voice call management features control how incoming calls are routed and answered. Lync Server 2013 provides the following call management features: Call Park: Enables voice users to temporarily park a call and then pick it up from the same… Continue Reading →

Rollback of any changes to Genesys Routing Strategies: ever wanted such feature?

Rollback of any changes to Genesys Routing Strategies: ever wanted such feature? Hichem Agrebi Founder of AuditGen When it comes to tracking routing strategy changes, the business can only rely on the good sense of the technical users and developers… Continue Reading →

Genesys SIP Server Overview

WebRTCGeneral Overview

WebRTC offers web application developers the ability to write rich, realtime multimedia applications (think video chat) on the web, without requiring plugins, downloads or installs. It’s purpose is to help build a strong RTC platform that works across multiple web… Continue Reading →

Cisco MediaSense Introduction (Recording)

Introduction Cisco MediaSense is an IP media recording and playback platform that implements open interfaces and provides the following features: Open end-user/developer APIs allows developers to write their own applications using Unified MCP APIs and produce their own UIs. Record… Continue Reading →

webRTC API differences

Firefox and Chrome both prefix their interfaces and are likely to continue to do so until the standard is more finalized. The following table shows the relevant names: W3C Standard           Chrome                   Firefox getUserMedia           webkitGetUserMedia       mozGetUserMedia RTCPeerConnection      webkitRTCPeerConnection  mozRTCPeerConnection RTCSessionDescription  RTCSessionDescription   … Continue Reading →

A few things about WebRTC

WebRTC is a realtime communication engine; primarily works in the context of the browser. Though, there are native APIs as well. It is not just a collection of API; it an innovative framework capable to define new protocols; suggest new… Continue Reading →

What is WebRTC?

WebRTC is an open framework for the web that enables Real Time Communications in the browser. It includes the fundamental building blocks for high quality communications on the web such as network, audio and video components used in voice and… Continue Reading →

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