IP Telephony & Contact Center Architects

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The SIPconnect Technical Recommendation for SIP Trunk

The SIPconnect Technical Recommendation is an industry-wide, standards-based approach to direct IP peering between SIP-enabled IP PBXs and VoIP service provider networks… for SIP Trunk http://www.sipforum.org/content/view/273/227/  

CISCO IPCC Overview

IPCC Overview:   Cisco IPCC provides state of the art VoIP contact center solution by integrating with the Cisco IP telephony components. It is a package of Software products that include Cisco Intelligent contact manager(ICM), CCM, IP-IVR, Voice gateway and… Continue Reading →

The design of appropriate and innovative IT services

“Service design is the activity of planning and organizing people, infrastructure, communication and material components of a service in order to improve its quality and the interaction between service provider and customers.” The design of appropriate and innovative IT services, including… Continue Reading →

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