IP Telephony & Contact Center Architects

born to learn & share ...

What is a Disposition?

There are two types of disposition, System Disposition and Agent Disposition. Dialer adds a specific `System Disposition Code’ for every dialing attempt, to indicate the outcome of the call such as No Answer, Busy, Operator Intercept, Call Connect, etc. Once… Continue Reading →

© 2017 IP Telephony & Contact Center Architects — Powered by WordPress

Theme by Anders NorenUp ↑