IP Telephony & Contact Center Architects

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What is a hosted contact centre service?

There is much debate in the contact centre community over the hosted contact centre. In fact, even the definition of hosted contact centre varies according to different sources. Datamonitor defines managed and hosted contact centre services as “the provision of… Continue Reading →

What Is a Softswitch?

A softswitch, short for software switch, is a central device in a telecommunications network which connects telephone calls from one phone line to another, across a telecommunication network or the public Internet. The term softswitch is a portmanteau of the… Continue Reading →

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