IP Telephony & Contact Center Architects

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A Guide to Choosing the Right Call Center Software

Choosing the right call center software can help manage information, improve customer service and boost staff productivity. With the large number of different solutions on the market, each claiming to be “the best”, it can be difficult to zero-in on… Continue Reading →

SIP (Session Initiation Protocol)

SIP (Session Initiation Protocol) is a signaling protocol used to create, manage and terminate sessions in an IP based network. A session could be a simple two-way telephone call or it could be a collaborative multi-media conference session. This makes… Continue Reading →

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