IP Telephony & Contact Center Architects

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What is “Session Initiation Protocol (SIP)”

The Session Initiation Protocol (SIP) is a signalling protocol used for establishing sessions in an IP network. A session could be a simple two-way telephone call or it could be a collaborative multi-media conference session. The ability to establish these… Continue Reading →

Components of SIP

Entities interacting in a SIP scenario are called User Agents (UA) User Agents may operate in two fashions – User Agent Client (UAC) : It generates requests and send those to servers. User Agent Server (UAS) : It gets requests,… Continue Reading →

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