IP Telephony & Contact Center Architects

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csim start “dial-string” (CISCO)

csim start dial-string Simulates a call to the specified dial string. It is most useful when testing dial plans. Here is the output from csim start # for a successful and an unsuccessful call. The unsuccessful call will have this… Continue Reading →

Top 10 Call-Center Technology Tools

VoIP provides a great platform for call centers that can grow with your business. But call center technology tools can be a challenge to sort out: The options are numerous, interesting and often a nuisance. Still, there are a few… Continue Reading →

Commands to Verify Voice Ports (CISCO)

show voice port Shows all voice port configurations in detail show voice port slot/subunit/port Shows one voice port configuration in detail show voice port summary Shows all voice port configurations in brief show voice busyout Shows all ports configured as… Continue Reading →

CISCO : FXS Configuration Parameters

CISCO FXS port configuration allows you to set parameters based on the requirements of the connection. You can alter the default settings and fine-tune the parameters for specific needs. For example, you might need to connect an older phone with… Continue Reading →

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